Thank you for shopping at Zakuppi.com. We strive to ensure that you are completely satisfied with your purchase. Please review our Refund and Returns Policy carefully before making your purchase.
Return Period: You may return eligible items purchased from Zakuppi.com within 5 days of receiving your order.
Hassle-Free Returns with Free Return Shipping: We offer hassle-free returns with free return shipping for eligible items. We want you to shop with confidence, knowing that returns are easy and convenient.
How to Initiate a Return: To initiate a return, please follow these steps:
Contact our customer service team at help@zakuppi.com within the return period to request a return authorization.
Provide your order number and a brief explanation of the reason for the return.
You will receive further instructions on how to proceed with your return, including the requirement to provide a product opening video without cuts or pauses.
Return Eligibility: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Additionally, a product opening video without cuts or pauses is required to verify the condition of the item upon return.
Refund Process: Once your return is received and inspected, we will initiate the refund process. Refunds will be processed within 2 business days and will be issued to the original payment method used for the purchase.
Return Shipping: Return shipping for eligible items is free of charge. We will provide you with a prepaid shipping label to facilitate the return process.
Customer Responsibility: It is the customer’s responsibility to ensure that returned items are packaged securely to prevent damage during transit. We recommend using the original packaging if possible.
Cancellation Policy: If you wish to cancel your order, please contact us as soon as possible at help@zakuppi.com. Orders can only be canceled before they have been shipped. Once an order has been shipped, it cannot be canceled, but it may be eligible for return under our Refund and Returns Policy.
Questions and Assistance: If you have any questions or need assistance with your return, please don’t hesitate to contact our customer service team at help@zakuppi.com. We are here to help you every step of the way.
Thank you for choosing Zakuppi.com. We appreciate your business and strive to provide you with the best shopping experience possible.